Thank you so much for all of your help with this. It was such a big relief to us to have such great help as DeeDee was still in the ICU at the hospital after suffering a stroke in October when the flooding happened in November. I hope I never have anything like this happen at my house, but if I do I know who to call! Thanks again for all of your hard work and for working with us as we got the insurance payments deposited!

Sincerely, Deborah Bonner 

Very professional very fast and they left me very satisfied I will be recommending them to anyone with water damage

SERVPRO was amazing. We had an emergency and they responded within hours. They worked extended hours and made sure my wife and I were comfortable with their approach to ensure our water damage was handled correctly, timely and reasonable to us. They made a bad experience into a good one and felt comfortable throughout the entire process. Highly recommend Brandon and his team. FIRST CLASS ORGANIZATION!!! 

SERVPRO did an amazing job repairing my water damage. Responded on time and quick. They were very friendly and explained everything in great detail. They got the service done in no time, will definitely contact them for another time.

Great customer service from everyone I've dealt with

Everyone was polite and very helpful throughout our entire leak repair process. I will be recommending and possibly using them again in the future. Thank you for making this as easy as possible.

 

I was very pleased with the work performed and the fact that they also dealt with our insurance company was an added plus. I recommend SERVPRO to anyone who likes professional experienced people 

Nancy,

For whatever reason I can’t seem to leave a review on Google for your great Company but I’ll send my thanks to you and ask that you please forward to the appropriate parties.

Having a water problem on a holiday weekend isn’t much fun but it was such a great relief to get in touch with SERVPRO and experience your quick service.  Austin and Jeff were so good about letting me know what needed to be done and what to expect and then doing it; you were very kind to return my calls in a timely manner and to let me know the amount charged to my card; and it was also surprising that the production manager, Nathan, showed up to make certain all was done properly - very impressive and what a great Team ....

Please extend my “thanks” to all and I will certainly recommend your services to Castleridge - our neighborhood.

Sincerely,

Dolores Krug

Sent from my iPad

When it was discovered that an old spiteful tenant purposely left the washer water valve on in the laundry room. It was a disaster! I had no idea who to call or what to do! It had gotten so bad that mold started to develop on the wall around the valves! Not to mention the other areas that were affected by the running water! I thought to myself, "What a mess!" When my insurance recommended SERVPRO I have to admit I was very skeptical. But they arrived in less then an hour to address the situation. Because of SERVPRO I was able to move a new tenant in less then two weeks! Thanks to their speedy service! I will definitely be using SERVPRO again! 

Best customer service I have ever experienced! 

I called SERVPRO to have my vents cleaned and I had no idea of mold spores that were covered by the dust on my vents. Once they came out they found signs of moisture around the vents. They tested the area and found actual mold growing around my vents! I was shocked! SERVPRO of North Arlington saved my family from breathing in mold! I will definitely be calling you guys again in the future! And recommending you to all of my friends! Thank you SERVPRO! 

Awesome work guys! Thanks a bunch for your amazing service! Your great employees were very helpful and walked our staff through the entire process! When our office flooded we were extremely stressed! But once your technicians arrived onsite my concerns were addressed and my office was up and running in less then a week! Thanks again SERVPRO! 

Thank you SERVPRO for restoring our administrative wing to our hospital to its original condition! We were devastated when our office flooded and did not know what to do! Once we called SERVPRO we were assured that everything would be okay and we would be back to work in no time! We were able to save our medical equipment and within less then three days we were able to return to work stress free! 

Thank you again SERVPRO! 

I love SERVPRO! But I was most satisfied with their workers! They were really great guys! I will definitely recommend SERVPRO to everyone I know! Thanks again SERVPRO! You're awesome!

My SERVPRO technician Oscar was an outstanding representative! He was very professional,courteous, respectful, knowledgeable, and thorough in his job. We were happy to see him each day. In our opinion, he is a great face for SERVPRO. Oscar seems very happy and enthusiastic in his position. We sincerely hope that SERVPRO values their good employees to ensure retainage of the valuable assets that good employees can be! We are very satisfied with SERVPRO overall. Have a great day! 

My wife and I received great service from the SERVPRO team that came out during our flooding issue. Oscar Ortiz was amazing! He was extremely knowledgeable and incredibly professional. Oscar was able to let us know what to expect throughout the entire process—from beginning to end—which gave us a good sense of peace during a very stressful time. We knew from the time we met Oscar and his team that we were in good hands. Excellent job SERVPRO! Keep up the good work.

I started using SERVPRO years ago. They are prompt and always trying to impress.

  SERVPRO of Grand Prairie is such a great restoration company to work with. Recently, we had a pretty bad disaster due to a small fire and SERVPRO dispatch time was super fast and their techs worked diligently to complete the repairs. ...SERVPRO of Grand Prairie is such a great restoration company to work with. Recently, we had a pretty bad disaster due to a small fire and SERVPRO dispatch time was super fast and their techs worked diligently to complete the repairs. Moreover, the personalized assistance from their rep, Stephen Griffin, was absolutely amazing. He was able to give me prompt updates and ensured that all of my concerns were addressed. I look forward to a continued relationship with SERVPRO of Grand Prairie.

My company had black mold that needed to be removed ASAP! Kathy Anderson was a true staple in the mold remediation process. Kathy was always checking in to see how everything was going and to make sure if I needed anything else that she would be there. Kathy went above and beyond what my company's expectations were and for that we will continue to utilize SERVPRO in the future

We are returning customers. Than you for your excellent service.

Extremely courteous and professional, very informative on every visit. I will definitely recommend you to all my friends. Thank you for your help, Linda.

Dear Pam and Bryan Higginbotham,

Thank you so much for putting the perfect final touch on the miracle of transforming my house to a home by sending a crew to clean the carpets. Although I had vacuumed and spot-cleaned, the carpets were still full of drywall dust and the remnants of having dozens of people in and out of the house when the "finish" day turned into a day of ice and freezing cold. We even turned my dining room into a broadcast studio! It was a marvelous, but slightly messy, experience that has changed my life and lifted my spirits beyond words.

Your employees were friendly, helpful, efficient and thoroughly professional in cleaning my 20 year old carpets - even the worn "trails" are sparkling clean and fresh-smelling. I've had carpets cleaned by a number of different people over the years, but your guys truly did the most thorough job of anyone!

May God bless you and your wonderful employees for your loving, giving spirit.

On 10-20-2016 I woke up 0800am to a home flooded with water. I can honestly say I had no idea what to expect. I notified my insurance company and they recommended SERVPRO and gave me the number to call. I remember thinking, "well, they won't be out here til at least 4pm this afternoon."

I spoke with a friendly call taker who first said, "I am sorry this happened to you..." Then she told that a representative from my local SERVPRO office would be calling me "shortly." Little did I know shortly would be 15 minutes. The representative from the local SERVPRO was very friendly as well. She advices me that the techs were in their morning meeting and would be out there "soon". Again, little did I know soon would be 40 minutes.

I open my front door and there stood (2) kids! With khaki pants and green SERVPRO shirts. I remember thinking, my house is a disaster and they send kids! I watched as these young men sprang into action and kept me informed along the way. As a police officer I deal with young kids quite often and most of the time it's not pleasant. But the manners on these youngsters, to include the one that came back and removed the fans was amazing! Did yall raise these kids?? LOL

I know how important feedback can be. So I wanted to take a few extra minutes, not to just fill in bubbles, but let you guys know that you got a team that serves your mission well. A team that understands first and foremost, that homeowners are in crisis mode. Homeowners are trying to figure out what to do next, who to call next, is my house ruined. But when you team takes the time to show empathy and care for a person's property and present an attitude that everything will be fine we are going to care of this mess, it goes a million miles with your customers.

So great job! Share this letter! And by the way, I hope I never see yall again!

SERVPRO for life.

Nathan & Nancy: First, let me tell you how much I appreciate the excellent work you did in my home at 1424 Oxford Place, Mesquite, TX, in 2015. Not only was the remediation handled expediently but very professional by all of your people.  If you ever need a recommendation, please consider me as a very satisfied client! Also, thank you for "holding" all of the items from my home deemed as "unsafe and to be destroyed" for such a long and extended period of time.  As I have finally settled my lawsuit on Friday, June 24, 2016, and the parties involved are not interested in receiving these items, you may now destroy these items at your convenience. Again, thank you for the excellent work ethics.....it is so refreshing knowing there are companies like yours that exist.  I can now move on after my long 3 year battle and return my home to its original condition before the "black mold invasion"! Please say thank you to all involved!  Take care! Cynthia Bowman

Excellent Service. What a great group to deal with.

Super Job!! Super quick, super clean, super crew, super company.

Very pleased with the service provided. 10-10!

They were all very kind and understanding.

Just keep up the great quality service!

All staff was professional, efficient, and polite. Did a great job!

Very professional, prompt, and polite. I am very impressed with the level of service and could not have asked for anything better.

Thanks for restoring all of our contents. Everything came back clean, and soot free.

Fire nice employees. 10-10.

I was truly impressed with the promptness and service I received from your company during our family crisis just a few short weeks ago. From start to finish the members of the SERVPRO family were extremely professional and courteous and put my family at ease during a very uneasy time. I feel comfortable that the job was done correct and that I couldn't have called a better company to assist my family and I during all this. I will express my satisfaction to my insurance company (USAA) as well.

Words can not explain how GREAT the service was today at our home - I am sorry I don't have the names of the 2 guys that came out, but they were AWESOME! They explained everything to us in detail and went to work fast. I fell they deserve a BIG RAISE - they represented your company very well.

SERVPRO of North Arlington was very professional and always responded quickly to any request and need that we had. They made every effort to save our floors from having to be replaced, but unfortunately they were not able. We would recommend to anyone this company to handle any problems that they are having with restoration in our home.

Everyone was Nice & answered all questions. Will recommend to others.

Very pleased with SERVPRO team. Excellent work.

I prefer this branch of SERVPRO for all my water damage repair. (previous customer)

Very friendly prompt and worked quickly.

Prompt & Courteous, Excellent Service.

Was really impressed with the fast response time and great team. Great job.

The gentlemen were very professional and courteous and actually calmed my nerves about this whole situation.